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WISCONSIN — Nearly 4,000 domestic U.S. flights were canceled Monday due to weather and personnel issues.
As a result, many travelers are stranded at their vacation destination and have to rush to find a flight or other means of transportation to get home.
In light of this crisis, the Wisconsin Better Business Bureau has provided some travel delay tips.
How can I check the delay?
This can usually be done through the airline’s website or the airline’s telephone reservation system.
Airlines must update flight information within 30 minutes of receiving a status change. In most cases, these delays do not occur until the day of your flight.
How do I get a refund
Most domestic airlines try to get customers on the next available flight if a flight is cancelled.
According to BBB, consumers are usually entitled to a full refund when an airline cancels a flight. This includes baggage charges or extra charges, such as extra legroom on the seat.
Consumers can do this by visiting the carrier’s website. According to BBB, it may be faster than waiting in person or on the phone with a customer service representative.
What about vouchers?
If a voucher is provided in lieu of a refund, BBB recommends inquiring about expiration dates, blackout dates or other restrictions on the use of the voucher.
However, customers are not obligated to accept the voucher and can request a full refund if they wish, according to the BBB.
You are only ineligible for a refund if you cancel your trip yourself.
who makes the rules?
According to the BBB, rules regarding domestic flight delays and cancellations are handled by the U.S. Department of Transportation. However, there is no US federal law requiring airlines to compensate passengers for flight delays.
Airlines may have specific policies towards their customers when delays or cancellations occur within the airline’s control. What’s more, people who purchase flights with a travel-protected credit card are entitled to more benefits.
Check with your specific airline or credit card company to find out what these are.
keep your records
BBB also recommends keeping receipts for any additional costs incurred as a result of delays or cancellations. These are like hotel accommodations. Later, you can send it to the airline or credit card company for refund.
What if I’m not in the US?
The rules are different if your flight is canceled while you are in another country. BBB recommends checking with your local country’s transport authority as the rules follow the laws of that country.
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