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A lot of ink has been spilled recently in the news about Southwest Airlines’ holiday debacle, both real and virtual, but all domestic airlines serve their customers poorly. Just a few weeks ago, his 75-minute JetBlue flight from Newark to Boston ended up being canceled after his seven-hour delay. When she told her family about this experience, she asked, “Was that Delta?” They all stink. They are all deregulated and have no accountability to their customers.
This is after, as a federal taxpayer, I gave domestic airlines billions of dollars to keep them economically during the early COVID-19 shutdown. And what did they do with the money? They laid off employees, raised executive salaries, and bought back stock to boost the stock price.
As a result, they are severely understaffed. They are unable to manage delays, refuse to properly compensate passengers, insult us with disingenuous messages about what is going on, and ask people to discuss something in a timely manner. Contact is almost impossible.
The only possible solution is for Congress to pass new legislation to let airlines settle the issue and ensure that passengers are treated with respect and get the flights they pay for without screaming at the jetwash. It’s about making it possible.
Robert Rosowski
Milton
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