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WASHINGTON (DC News Now) — Residents of the DMV are reporting hundreds to thousands of dollars in losses from accidentally sending payments to unintended recipients via peer-to-peer apps.
Some people even fall victim to scams and honest accidents when transferring money…
Tysons, Virginia resident Rashawn Higgs told DC News Now that he attempted to purchase his brother’s new Air Jordan sneakers from a seller apparent on Instagram. Higgs said he paid the person behind the account $300 through Zelle but never heard from them.
“Now that everything in the world is moving to plastic, I think we need more protection for our cards,” Higgs said.
Another Tysons resident, Justin Green, told DC News Now that he sent someone $1,100 via Cash App when he tried to buy a used car. However, Green pointed out that the phone number associated with the seller was incorrect and the actual recipient refused the refund.
“I try to ask for my money back, but the person says, ‘Sorry, thank you for the $1,100. I won’t refund you.'” am. I checked my bank. As you know, my bank said I had to go through Cash App,” Green said, explaining that his credit card company had voided the transfer.
DC News Now has asked for a statement on its peer-to-peer payment app policies and efforts to correct erroneous payments.
A Zelle spokesperson said, in part, that consumers should double-check their destination information, and users of the app said, “Zelle does not offer purchase protection for approved payments. So you may not get your money back,” he added. It is important to always verify your recipient’s contact information before making a payment. “
Venmo shared a recommendation for those who accidentally sent money to someone else. You can read their guidance here.
So what can you do to prevent erroneous payments? The Maryland Attorney General’s Office recommends never giving anyone access to your payment app account, regularly checking your statements for bank accounts linked to apps, and contacting your bank if you have any problems. We recommend calling.
Additionally, Consumer Reports recommends linking your payment app to your credit card to dispute charges, if your credit card is allowed.
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