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NatWest recently introduced biometric authorization to its app for transactions such as payments to new accounts. Customers need to look at their phone and blink (presumably to show that we are alive and not a corpse put up in front of a camera by a crook). And in my experience it rarely works. I just had him sit here for 4 minutes and the app told me to move the camera closer until it was almost at nose level, blinking like an idiot until the approval time expired. This is my repeated experience. Very noisy. But a quick browse online shows that I’m not alone.
CM, London
you are not alone. Review websites are flooded with irate NatWest customers who have been locked out of their accounts because facial recognition technology doesn’t recognize their faces. Of course, it’s good that banks are stepping up security to prevent fraud, but facial recognition software is controversial, and other banks seem to have introduced biometrics without such problems.
NatWest clearly needs to do some work on the dataset to prevent customers from being canceled for not seeing each other. am.
NatWest counters that the flashing element adds protection, which is problematic. “Based on the scale of customer usage and the security we are providing to them, this feature has worked well,” he said, encouraging disgruntled users to switch to his banking online and NatWest Card his reader. suggesting.
People who want to keep using the app can disable the biometrics feature, but there is a problem. To do this, you must successfully submit your biometrics.
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