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- This report evaluates 15 leading solution providers that reveal insights from first-party conversational data.
- Invoca Named Top Solution for “Conversational Intelligence for Sales & Marketing” for Business Impact/Vision and Product Maturity
- Invoca is recognized for an impressive customer base that increases conversions, revenue per call, and close rates
Santa Barbara, California, February 1, 2023 /PR Newswire/ — Invocathe cloud leader in AI-powered conversational intelligence for revenue teams, today announced that Opus Research has named Invoca as its leader. 2022 Conversational Intelligence Intelliview reports, and top solutions in ‘Conversational Intelligence for Sales and Marketing’ for business impact/vision and product completeness. , assesses the products, services, positioning and potential of 15 companies that demonstrate leadership in helping trigger responses and drive revenue based on a dynamic set of information or intelligence. opus research praised Invoca’s conversational intelligence data capabilities, highlighting its “robust standard product” and its platform’s features and capabilities and “going beyond the norm” for business success and strategy.
Invoca’s AI-powered conversational intelligence enables businesses to understand and act on information shared through customer conversations.According to Opus Research Conversational Intelligence Intelligence ViewInvoca helps many of the world’s most successful companies improve revenue, customer experience (CX), and operational efficiency.
- Improved marketing attribution and optimization: “Invoca improves attribution by analyzing the intent and outcome of every call, tying it to the marketing source that drove the call and the revenue generated from the call, and accurately reporting call conversions and value. We will also integrate that data with real-world adtech and martech tools. Now is the time to drive better optimizations that drive higher value calls and revenue.”
- Improved QA efficiency and accuracy: “With Invoca, sales and QA managers can move from manually scoring a subset of calls to getting automated and accurate scoring for every call. , analyzes 100% of calls and uses sales scripts, talk tracks, goals, and other metrics to identify key moments for managers to review, saving time while making assessments comprehensive and fair. , improve agent performance and reduce agent dissatisfaction and churn.”
- Improve conversion rates and CSAT with better coaching: “Invoca analyzes every conversation to reveal tactics that drive conversions and tactics that don’t. It reports on each agent’s strengths and areas for improvement, allowing managers to make coaching comments at specific moments in the call transcript. By adding directly to it, we reinforce the right behaviors and allow them to fix problems.Agents can learn to improve.”
“Invoca’s impressive solution provides a single, integrated platform that empowers marketing, sales, contact center, CX, and e-commerce teams to work together. Derek Top, Senior Analyst and Research Director at Opus Research, highlighting Invoca’s key differentiators. “Invoca is unique not only in obtaining the most comprehensive data on consumer engagement, but also in providing the technology and integrations to act on those insights, delivering the best results. , built to help B2C companies rapidly increase conversion rates and revenue, Invoca’s cloud-based solutions can be deployed quickly and have an immediate and significant impact at every stage of customer acquisition. .”
“In the face of economic uncertainty and turbulent markets, marketing leaders and contact center executives must squeeze as much incremental investment into their marketing budgets, contact center teams and technology as possible,” he said. I’m here. Greg Johnson, CEO of Invoca. Invoca’s inclusion in the Conversational Intelligence Intelliview, among other things, underscores our commitment to our customers to give them the tools they need to deliver superior customer experiences that drive revenue. “
Recognizing Invoca Opus Research Conversational Intelligence IntelliView The conversational intelligence category is growing rapidly and the conversational AI market is expected to reach. $13.9 billion By 2025. Invoca in October New Features to Help Brands Drive Customer Acquisition and Retention in this difficult economy.of June 2022, Invoca is $83 million Series F equity financing at a valuation of $1.1 billionthe total equity financing of the company $184 millionThese investments follow a year of record growth, surpassed by Invoca $100 million at run-rate earnings.
In October 2021, Forrester Research identified Invoca as a Leader. The Forrester Wave™: Conversation Intelligence: Sales And Marketing, Q4 2021 ReportInvoca scored highest in 13 out of 24 criteria, including product and innovation roadmaps, ease of use, market approach and performance, and integration.
Invoca also named a leader in Opus Research 2021 Conversational Intelligence Intelview Report It is also recognized for its conversational intelligence data capabilities that enable marketing, sales and e-commerce revenue teams to discover and apply an unprecedented level of customer insight from customer conversations to drive better business outcomes. increase.
Webinar: Addressing New Economic Challenges with Conversational Intelligence
To learn more about Conversational Intelligence, join us at Invoca, Opus Research, and Spectrum Retirement Communities. It’s a leading operator of retirement, assisted living, and memory care communities where you can join the live, interactive conversation on Tuesdays. February 14so 1:00 p.m.In this interactive live session, the trio will discuss how conversational intelligence can help innovative organizations spend smarter while prioritizing their customers and improve the return on investment of their marketing budgets. Discuss.Future registration “Meeting the Challenges of the New Economy with Conversational Intelligence” Webinar Currently (also available on demand).
Download the 2022 Opus Research Conversational Intelligence Intelliview report. https://www.invoca.com/reports/opus-intelliview
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About Imboca
Invoca is the cloud leader in AI-powered conversational intelligence for revenue teams, empowering marketing, sales, customer experience, and e-commerce teams to understand and act on the information consumers share through conversations. to Through deep integration with leading technology platforms, revenue teams can turn conversational data into automated actions to power all digital touchpoints and human interactions to drive better experiences, increase conversions, and increase revenue. can lead to an increase. Invoca is the Dish Network, Mayo Clinic, Mutual of Omahaand 1-800-GOT-JUNK?. $184 million From leading venture capitalists such as Upfront Ventures, Accel, Silver Lake Waterman, HIG Growth Partners and Salesforce Ventures. For more information, see: www.invoca.com.
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