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- According to the AP, immigrants have expressed serious concerns about problems with the U.S. border control mobile app.
- They were reportedly instructed to book on an app to apply for asylum.
- But technical challenges have left some hopeless, AP reports.
Immigrants seeking to enter the United States at the southern border have reportedly frustrated with the many technical issues plaguing a new border control mobile app that is supposed to expedite asylum bookings. We are recruiting.
The Associated Press reported on Saturday that many migrants at the southern border have been plagued by numerous error messages or being completely unable to log in while trying to set up reservations on the CBPOne mobile app. I’m here.
“It freezes and stays frozen. When I try to enter information it goes to this screen and then crashes,” Wilson Peralta, who was helping another immigrant on the account, told Spectrum News. “I did everything the system asked me to do. After I sent everything, I went here to get the date and time. But I didn’t get anything.”
This app serves as a portal for US Customs and Border Protection services. The AP said the appointment system should help avoid Title 42, a Trump-era policy that allows U.S. officials to kick asylum seekers out of the U.S. at the border under the guise of public health concerns. reported
The app, reported by the Associated Press, was rolled out by the Biden administration earlier this month.
Another problem people face, according to the report, is dealing with language barriers as the application is only in English and Spanish, making it difficult for Haitian immigrants who may only speak French. am.
In addition, dark-skinned immigrants have expressed concerns about the app not registering their faces when taking the photos required for the process via the app, as well as delays in waiting to apply.
Gustavo Banda, director of the Embajadores de Jesús shelter in Tijuana, Mexico, told The Associated Press that since the process was introduced, only about two out of 1,000 people have been able to get a reservation.
“We keep trying, but it’s a failure for us,” Arlene Rodriguez, who tried to book for her family, told the AP. “There’s no hope.”
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