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Jonathan Shroyer Chief CX Innovation Officer at Arise Virtual Solutions, with 20 years of experience as a business leader.
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Events such as the Covid-19 pandemic and ‘big resignations’ show that workers can and have begun to demand better treatment from their employers. Whether it’s remote work options or flexible working hours, employees seem to recognize that the treatment they receive from their employer is important, and if that treatment isn’t up to par. , other companies are more than happy to offer what their treatment does not.
Companies that fail to value their employees can suffer. Low employee retention rates, the loss of good candidate candidates during the acquisition process, and employees who may not feel respected or valued can negatively impact corporate culture and performance.
With an increasingly digital workforce, how can companies stay competitive while prioritizing their employees?
Build an effective and efficient management team
A profitable, employee-driven business starts with a strong management team that leads the company and sets the standard. People don’t always quit their jobs because of the job itself. They may also leave for a bad boss. Ensuring employees are happy with management is a critical and often overlooked component of becoming an employee-driven company that puts employees first. Benefits and job flexibility are both important, but despite these positives, a bad boss can push good employees out of the company.
Check in with employees regularly
Employees should feel heard and appreciated. The management team should check with employees on a regular basis. This will help your team feel that their opinions are valued and respected. Anonymous surveys can be used as an alternative solution for gathering employee feedback if team members are not comfortable voicing concerns. In addition to regular monthly check-ins, his annual one-on-one sessions to discuss salary and benefits should also be standardized. You can keep up with average salary increases across the industry.
Be flexible and listen to your team’s needs
Do the majority of your team want remote work or at least a hybrid option? Do more people want flexible working hours as an option? It is important to listen and respect their opinions. If 80% of employees want the option to work remotely but the company or management is urging everyone to return to the office full-time, employees will be upset and at least some It is expected that employees will start looking for other job opportunities. .
In my experience, people go where they feel valued. A company that values ​​effective management, listens to and checks in with its employees can go a long way in making them feel appreciated and heard in a really tangible way.
Emphasis on internal promotion
Another powerful way to show employees that you value their time and energy is through internal promotions. Many companies externally source senior management talent at the expense of good internal candidates who know the company well and have established good performance patterns. In addition to bad bosses and bad management, dead-end jobs are one of the big reasons people look elsewhere for work.
All of these points seem self-explanatory, but they are often not a company’s priority. The priority of every company is to have a profitable business. I believe that profits come from our employees above all else. A company without employees is unsuccessful, so in addition to the usual profit margins and metrics, the satisfaction and retention of high-performing employees must be at the center of every company’s annual goals.
Companies and business leaders should regularly ask themselves the following questions:
If you had a job opening, did you fill it with an internal promotion?
It’s important to track and see which vacancies have been filled, both internally and externally. Prioritizing internal promotions shows that you care about your team and are there to foster their career growth.
Are your employees happy with their managers and direct team leaders?
As employee engagement expert Ian Hutchinson puts it: Without a successful team, a company can ultimately fail. I believe that the key to business success and growth depends on how you treat your employees and how they work in your company.
How can I improve the benefits my company provides to its employees?
Flexibility and hybrid and remote options have become common benefits offered by enterprises. Determining if any of these options are right for your business is in your company’s favor. Additionally, offering reimbursement for education and fitness is a great way to show that your company is prioritizing a healthy work-life balance for your employees.
What should employees expect from the company?
Employees should expect a healthy and productive work environment that gives them room to grow their careers at the company. They may also have additional expectations of themselves, their department, or your company. Asking these questions can improve work culture by creating a team environment. It’s a great way to go, and it can be a way to transform your business and propel your company to new heights.
What do your employees want to achieve and how do you go about achieving it?
Once you understand what your employees want to achieve, what their goals are, and what they want to achieve, as a business leader, help them meet those goals and meet their expectations. I can.
These questions will help you create an employee-centric business format. As more companies change the way they operate and younger workers enter the workforce, it will be important for companies to prioritize teams and make employee satisfaction a factor as important as profit margins. is.
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