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There are a few things you should know.
Q. How often do consumers return products?
A. it is substantive. About 18% of merchandise sold during the current holiday shopping season is expected to be returned, up 2% from last year, according to the National Retail Federation.
Q. What should I do if the sweater or hiking boots I received as a gift don’t fit me?
A. Please check your gift receipt. It may be in a box with the gift.gift receipt It will be a proof of purchase, but due to gift-giving etiquette, the payment amount will be omitted. You can exchange the sweater you receive for a sweater of your choice without telling the giver. We also guarantee the full purchase price, even if the item is subsequently reduced in price. Stores generally do not allow cash refunds based on gift receipts, but do allow exchanges or store credit.
Q. Will the store automatically provide gift receipts?
A. No. If you’re shopping at a store, at checkout he asks for one and puts it in a box. If you buy online and ship it directly to someone, ask for it to be included in your package.
If you’ve purchased anything from Amazon, or haven’t yet, you may have noticed the “This order includes a gift” checkbox. Please follow the instructions. After the gift is delivered, Amazon will send the recipient a digital gift receipt. (Please have the email address of the gift recipient ready.)
Q. What if I don’t have a receipt for the gift I want to return?
A. There are shops that will exchange items without a receipt, but there is no guarantee. You can also request a receipt from the giver.
Q. Are retailers legally required to issue replacements or refunds?
A. Under state law, brick-and-mortar stores will post “clearly” “somewhere in the store,” and as long as consumers “have a chance to read it,” have their own returns, including “all sales are final.” You can set policies. Before you make a purchase in accordance with your state’s Consumer Shopping Rights Guide.
I’ve found some return policy notices in stores that are so unobtrusive that they don’t help. No. If you do not see a posted policy, please ask at checkout.
Q. Can retailers refuse to accept returns of damaged or defective merchandise?
A. No, regardless of any posted policies, damaged or defective merchandise must be accepted for return and given the option of repair, replacement, or refund in accordance with state consumer guides The sooner you find the defect and bring it in or send it back, the more likely things will go smoothly.
Q. I would rather get a refund than exchange — can I get it anytime?
A. No, retailers set their own policies. Refunds put cash in your hand and are clearly preferred. According to state law, store credit can be used for up to seven years.
Q. Are online retailers legally required to issue replacements or refunds?
A. Federal law requires refunds or replacements for damaged or defective products sold online, just as they do in physical stores. However, online retailers are legally required to post a return policy. not. Yet almost all major retailers do. If you find a retailer that doesn’t have their policy posted, it may give you a hint to shop elsewhere.
Q. Will shipping be free if I need to ship it back to an online retailer?
A. Many of the biggest online retailers still offer free return shipping, including Amazon (using drop-off locations), Best Buy, Costco, Home Depot, Target, and Walmart. I’m here. Retailers, just like consumers, will face higher costs in 2022, and as a result, some retailers have adopted less-than-lenient return policies.
Q. Which retailers charge return shipping charges?
A. Let me give you some examples. Ray, $5.99. LLBean, $6.50. According to policies posted online, Abercrombie & Fitch is $7.
You can easily find out their return policy by searching the retailer’s name and “return” online. But read carefully. There are many emergencies and exceptions.
Q. How can I avoid paying return shipping charges?
A. If possible, please return to a physical retail store or other approved location.
Q. How do I send my return back to the retailer?
A. Some retailers offer the option to print the labels at home and box the items yourself. Others will tell you to go to UPS or some other place and put it in a box. Some items also require pre-approval for returns before they can be returned.
Q. How long is the return period?
A. Need to check the fine print. Most retailers require returns within 30 days. However, many retailers have extended the holiday return period, allowing him to return items purchased by December 31st until January 31st, starting October 1st. For example, Amazon’s extension period starts on October 11th.
But some people are surprisingly generous. For example, LLBean allows returns for up to one year after purchase.
Q. Do I need a receipt or original packaging?
A. Many retailers require a “proof of purchase,” but some stores look up purchases without a receipt based on credit card usage. does not.) In general, With a receipt, online order confirmation, or other proof of purchase, it’s easy.
Whenever you open a gift (even if it’s for yourself), it’s important to decide whether to keep the tag or not. It also makes sense to carefully remove the item from its box in case it needs to be repackaged and sent back.
Q. Do I need a reason for the return?
A. For example, Amazon asks, and it’s perfectly fine to say you don’t need or want the item.
Q. What about gift cards?
A. Many of us receive gift cards, but sometimes those cards are from retailers we don’t shop at. If you want to sell gift cards for cash, visit online so-called secondary markets such as Raise, GiftCash and CardCash. Of course, it will be less than the face value of the card.
having a problem? Please send consumer issues to sean.murphy@globe.com. follow him on twitter @spmurphy Boston.
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