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Estimated duration: 2-3 minutes
Kearns, Utah — There are many reasons why money transfer apps are attractive. These include the relative ease of sending money to friends and paying bills, lower fees than traditional money transfer methods, and the ubiquity of the app.
The Kearns woman thought she was protected by the money transfer app she uses for banking.
Brittany Peck said of the fraudulent transactions on her Cash App account, “There were 46 transactions, all with just one merchant.” They were all from Target in New York City.
It’s a concert here in Salt Lake, not New York City. Some of her transactions indicated that Peck used her Cash App account to buy snacks in Salt Lake, but when she returned to New York, her scammers discovered that she stole thousands of dollars from her within 20 minutes of
“I had $10,000 in my account, and they used it up,” Peck said.
She acted quickly to dispute the charge and said she also realized the potential fraud and hoped Cash App would help her get her money back.
“There was questionable activity in the last few transactions, so they stopped it,” she explained.
So when Cash App came back three days later and said, “No, the charge is valid,” she was puzzled. Peck tried to escalate her dispute.
“I’m put on hold. I take a detour. No one puts you in the fraud department,” she said. “there is nothing.”
Hoping to turn nothing into something, Peck decided it was time to get Gephart.
We reached out to Cash App headquarters. They declined to discuss her case, citing privacy concerns. I got
Peck’s relief was tempered by the frustration of having to involve the television station to resolve the issue.
“They were of no help to me,” she said.
We asked Cash App general questions about their fraud investigation and how the charges were determined to be legitimate in the first place. it was done.
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Matt GeffertMatt Gephardt has been in TV news for over 20 years and has been a reporter since 2010. He is currently a consumer research reporter for KSL TV. Follow Matt on Twitter at @KSLmatt and email him at matt@ksl.com.
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