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TAMPA, FL — A man who promotes his “one-of-a-kind” animatronic work on Facebook has his account disabled after someone posted the ISIS flag on his site.
The ABC Action News I team learned that repeated attempts to resolve the situation had failed.
“These were at the pizza parlor, not the production,” said Jared Sanchez.
He once described four animatronic characters found at Chuck E. Cheese’s location, now in his home studio in Tampa.
They are one of the seven known “King” characters that exist in the world.
They are now dancing and performing for the world on Facebook, Instagram, Twitter and YouTube.
“It’s fun to take something old and transform it and have people love it,” Sanchez said.
One is “King Puff”.
“He’s like a Southern boy. He likes to eat anything,” Sanchez said.
Next to him is “King John” modeled after Elton John.
“He has a very nice, soft British voice,” Sanchez said.
Sanchez promotes his original work featuring human-animatronic interactions on social media.
He gets paid by the number of people who stream his videos.
“Having all the major social media is important not only for the money I bring in, but for growth,” he said.
But in late September, Meta-owned Instagram and Facebook closed Meta’s account.
“Your account has been disabled,” Sanchez read the message over the phone.
He found out someone posted the ISIS flag on his page.
“They said it was taken down for terrorist activity,” Sanchez said.
But that was not all.
Two days after my account was hacked, someone bought ads from Facebook.
This transaction appears to involve someone from another country.
Sanchez said he didn’t actually have to pay the hundreds of dollars the hackers incurred because the credit card linked to his account had expired.
Sanchez said he emailed the company three times to dispute the meta deactivating his account.
“I don’t think this is useless me. No one answered. Please come on December 7th.”th, received another message from Facebook. We have reviewed your account and the decision is still valid,” he added.
He said he wanted to go back to Facebook and Instagram to promote his upcoming appearance on the History channel on January 4th.
“No communication,” Sanchez said. “I give up. I give up hope.”
After our story broke, a Meta spokesperson sent the following statement:
Our team was able to confirm that the account in question appeared to have been hacked and was restored.
We provide security features to protect your account that are available 24/7 in our Help Center. [facebook.com]Here are some recommended best practices and tips that your viewers can follow to increase the security of your account and avoid becoming a victim of account compromise.
- Account security support tools:
- We are investing to further resolve support-related issues across our platform.as we said [s21.q4cdn.com] In one of its earnings calls, he said, “…we are investing more to build better customer support for our products.”
- Enable two-factor authentication [facebook.com] As an extra layer of security for your Facebook account. With two-factor authentication set up, every time someone tries to access Facebook from an unrecognized computer or mobile device, they’ll be asked to enter a special login code or confirm their login attempt.Watch this video to see how it works [facebook.com].
- We also recommend signing up for incoming alerts [facebook.com] For unrecognized logins. These alerts show which devices attempted logins and where.
- We also recommend that you ensure that other high-value accounts, such as email accounts, are secure. Sometimes hackers use access to people’s emails to compromise Facebook accounts.
- You should only accept friend and message requests from people you know. Review and verify each friend and message request you receive before responding.We launched to help Messenger safety precautions [messengernews.fb.com] It pops up in your chats to spot suspicious activity and give you tips to block it when it seems like something is wrong. These safety warnings educate people on how to spot fraud and impersonation and help them take action to prevent harm.
- If you believe your personal account has been hacked, please visit https://www.facebook.com/hacked. [facebook.com] to learn how to fix it.
- If both your account and the email account linked to it are hacked, we may request additional information known only to you as the rightful account holder in order to restore access. This could be an SMS code or a valid photo ID sent to the mobile number associated with your profile.
- Once access is regained, consider changing the compromised email associated with your profile in your settings and enabling two-factor authentication, trusted contacts, and login alerts to keep your account safe. It is recommended.
- We have a dedicated team and technology to detect and block malicious activity, [transparency.fb.com], we know that no system is perfect. If you see anything suspicious on Facebook, please report it immediately by clicking her three dots in the top right corner of the post or via our Help Center. [facebook.com] so that we can verify and take appropriate action.
- We encourage you not to accept suspicious requests and to report suspicious messages that try to get you to share personal information: https://www.facebook.com/help/reportlinks [secure-web.cisco.com].
- We also advise our meta community to be careful not to compromise your device or account by clicking on suspicious links or downloading untrusted software. For more information, please visit our Help Center: http://www.facebook.com/help/phishing [secure-web.cisco.com].
If you have an article you would like the I-Team to investigate, please email adam@abcactionnews.com.
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